Gordon Sau

Provided daily helpdesk support to over 50 local and international staff, resolving issues related to Microsoft 365, internet access, and endpoint security, ensuring minimal operational disruption.

Administered SharePoint and website platforms, focusing on security, database protection, and content management, enhancing project information accessibility and integrity.

Managed Starlink systems, overseeing logistics and installation for remote project sites, significantly improving connectivity in challenging environments.

Operated drones for communications, capturing high-quality photo and video content for project documentation and public relations initiatives.

Streamlined IT onboarding by configuring and deploying new laptops and mobile phones for all incoming staff, facilitating rapid integration and productivity.

Directed IT procurement activities for multiple clients, including Apco Coatings and Family Support Centre, optimizing acquisition processes for hardware and software.

Delivered advanced helpdesk and technical support for computers and servers, resolving critical IT issues for a diverse client base.

Implemented and maintained robust digital security systems, including CCTV and Biometric Time Attendance, enhancing physical security and operational oversight for client sites.

Provided critical on-call IT repair and maintenance services for key clients including the US Consulate and Bulkshop, ensuring minimal operational downtime.

Successfully installed over 15 distinct security equipment systems, including security cameras and access control, for diverse clients such as Pan Oceanic Bank, British High Commission, and Heritage Park Hotel.

Enhanced physical security infrastructure for government agencies (e.g., Correctional Services Solomon Island, Ministry of Peace) and private businesses, contributing to safer operational environments.

Delivered essential IT helpdesk support for desktops, laptops, and servers, resolving technical issues for clients including Solomon Motors and Visitor's Bureau.

Participated in IT infrastructure planning and design initiatives, contributing to the optimization of client network architectures.

Supported IT sales and marketing efforts, assisting in client engagement and solution presentation to drive business development.

Managed SWIFT network connectivity and accessibility, facilitating secure and efficient transmission of financial messages for local and international banking members.

Trained banking staff on SWIFT FIN message creation and RMA authorization processes, improving operational efficiency and compliance.

Administered MBANX core banking system, maintaining high accessibility for operational users and executing daily EOD/SOD backups to ensure data integrity.

Monitored VMware health status and power infrastructure, proactively addressing issues to maintain continuous system uptime for critical banking services.

Provided Domain Administrator support, resolving daily user requests and contributing to the overall stability and performance of the bank's IT environment.

Diagnosed and resolved complex hardware and software issues for over 15 NGO and government clients, significantly reducing system downtime and enhancing user productivity.

Managed and optimized TCP/IP network environments, including configuration of DHCP, DNS, Ethernet, and wireless access points, enhancing network reliability and security.

Implemented and maintained robust backup and restoration procedures, safeguarding critical client data and ensuring business continuity across multiple organizations.

Administered and deployed a wide range of computer hardware and software programs, including Microsoft Windows Server and Office suites, across diverse client sites.

Mentored and provided induction training to junior IT staff, improving team capabilities and contributing to more efficient service delivery.